SERVICEdriven by our passion
for excellence

 

We pride ourselves on the high level of service we provide to our customers and believe that it is one of the key reasons behind our success.

Our service is driven by our passion for excellence and our consistent, accurate and effective communication with our customers.

Your dedicated area manager is responsible for all aspects of your order and delivery. The team at BergMix don’t believe in call centres, as a customer, you speak directly with the decision makers.

Our plants are strategically positioned which means that we have the ability to dynamically assign each delivery to meet our customers’ schedules and needs.

Our business is built around cutting edge technology that we use to offer exceptional and consistent service. From computerised fleet tracking systems, to automated mixing and batching systems to integrated back-office order and administration systems; our technical know-how extends far beyond our plants and products and helps us to deliver on time and on budget.

Our dedicated central office manages all aspects of administration efficiently and customers can speak to the owner, Mark, directly at any time.

We look forward to working with you.

 

TECHNICAL QUALITYdetailed know-how

 

All aggregate raw materials used within our product range are sourced from legal mining operations and are sampled and tested in line with the relevant SABS requirements.

All concrete is weigh batched and backed by comprehensive, technologically advanced process controls.

BergMix uses cutting edge technology and software systems to effectively control and manage the batching process, allowing for critical accuracy in quality control as well as improved customer communication.

 

TESTING, MONITORING & ANALYSISSafety, quality, reliability

 

All BergMix testing and quality control is handled by a leading independent concrete laboratory - Construction Materials Testing (CMT Labs). CMT operates a commercial laboratory in Estcourt and has trained technicians based at each of our plants.

All aggregate raw materials used within our product range are sampled and tested in line with the relevant SABS specifications.

All concrete is weigh batched and backed by comprehensive, technologically advanced process controls. Test cubes are made, stored and tested in accordance with the SANS 5861-3:2006 requirement.

In addition to on-site testing, off-site monitoring and analysis supports both quality control and consistent delivery service standards.

 

"We pride ourselves on the high level of service to our customers and believe this is the secret to our success."